FAQs - 1 Plus 1 Pte Ltd

Terms & Condition

The following guidelines, validity, interpretation, consideration, party obligation, mode of performance, and the discharge of the obligation spelt out in this Terms & Conditions constitute a legally binding contract between the customer (“you”) and ONEPLUSONE PVT. LTD. and apply to the ordering purchase, payment and delivery or collection of goods (“Goods”) from opo.com.sg By placing an order for Goods from ONEPLUSONE , you agree to the following Terms and Conditions.

1.DEFINITIONS

ACCOUNTS

In the Terms and Conditions:
“Account” means a personal Membership Account created by you on the Website;

ADDITIONAL DELIVERY CHARGES

Delivery Charges and International Delivery have the meaning given in
Order means an order for Goods, placed on the Website
Password means the password needed

PRICING & TAXES

PRICING

Prices of Goods are as displayed on the Website.
ONEPLUSONE reserves the right to change the prices of Goods at any time without prior notice.
In addition to the prices of Goods, you will also need to pay the advertised Delivery Charges and Installation or Service charges (if any).
Delivery Charges are for Goods deliver to addresses within Singapore; International Delivery is not available.
By placing an Order, you agree to pay for the price of the Goods, any Delivery Charges, and any Installation or Service Charges.
All prices, Delivery Charges and Installation or Service Charges quoted are in Singapore dollars and are inclusive of GST.
All Delivery Charges do not include disposal of side-by-side and 4 to 6 door fridges.

ORDERS & RETURNS

HOW DO I PLACE AN ORDER ?

You can place an Order on ONEPLUSONE website by clicking on the desired product and selecting the required services before checking out.
An Order submitted by you is considered as your intent to purchase the Goods for the price plus the Delivery Charges as shown at the time of submission of your Order and include
Any applicable Installation or Service Charges. ONEPLUSONE may accept or reject your offer at its absolute
discretion.
In particular but without limitation, ONEPLUSONE may reject Orders
for commercial quantity purchase of Goods.
Each Order that you place will, if accepted by OPO, be a separate and binding agreement between you and OPO with respect to the supply of the relevant Goods, IN accordance with these Terms and Conditions.
If you place an Order for someone else to receive the Goods you must obtain their consent before providing ONEPLUSONE with their personal information and, by placing an Order,
you confirm to ONEPLUSONE that you have carried out this measure.
Please ensure that you enter all information carefully when placing an Order. You warrant to ONEPLUSONE that all information provided by you in relation to each Order is complete,
true and accurate.

CAN I CANCEL MY OREDER ?

Please check your Order carefully (including the quantity ordered) before submitting it because Order may not be able to be changed or cancelled once OPO has accepted the
Order. OPO will use reasonable endeavors to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.
Except to the extent otherwise required by law, ONEPLUSONE will not be liable to you, or any other person, for any losses, damage, incurred cost or expense suffered as a direct or
indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by ONEPLUSONE, whether
in contract, negligence or any other tort, equity, restitution, strict liability, under statute or in any respects otherwise.
Where your Orders are placed separately, the Goods will be delivered separately and individual Delivery Charges will apply to each Order. It is ONEPLUSONE policy and procedures
that do not allow separate Orders to be consolidated into one delivery.

RESPONSIBILITY

You acknowledge that all Goods that you Order are intended for personal, domestic and non-commercial use only.
The internet can be an unstable and sometimes insecure marketplace. At times, the facility to place Orders may not be available and your Order might not be received, your Order
may be lost or misdirected, or your Order might be delayed.
You must take your own precaution to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other
forms of interference which may damage your computer system, and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computercode or other forms of interference.
Except to the extent otherwise required by law, ONEPLUSONE will not be liable to you, or any other person, for any losses, damage, incurred cost or expense arising out of or in
connection with you accessing the Website, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or in any respects otherwise.

AVAILABILITY OF GOODS

As ONEPLUSONE is dependent upon its Suppliers for the supply of Goods, ONEPLUSONE cannot guarantee stock availability at all times.
You acknowledge and agree that, from time to time, certain Goods may be temporarily or permanently out of stock or discontinued.
ONEPLUSONE reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently at any time without prior notice.
Except to the extent otherwise required by law, ONEPLUSONE will not be liable to you, or any other person, for any losses, damage, incurred cost or expense suffered as a direct or
indirect result of the unavailability of any Goods at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or in any respects
otherwise.

REFUNDS OF YOUR MONEY

Where ONEPLUSONE is obliged to refund your payment pursuant to these Terms and Conditions, OPO aims to initiate your refund within around 30 days. The additional time
that it takes for you to actually receive your refund will depend upon how quickly your banking financial institution processes the refund.
For credit card refund, the amount will be credited back to the card account within around 1 month depending upon how quickly the banking financial institution that issued your
credit card processes the refund.
Payment by Cash/NETS will be refunded by cheque within approximately 1 month.
Except to the extent otherwise required by law, ONEPLUSONE will not be liable to you, or any other person, for any losses, damage, incurred cost or expense suffered as a direct or
indirect result of any delay in you receiving any refund due to you, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or in any respects
otherwise

DELIVERY

It is important that you pay attention to Risk and Title to the Goods transferred to you on the delivery date and time slot of the Goods and to the delivery address provided in your
Order.
Goods will only be delivered to addresses within Singapore.
You may opt for self-collection of goods ordered at ONEPLUSONE Hub 280 Woodlands Industrial Park E5, 08 39, Singapore 757322
contact@opo.com.sg
Delivery Charges include basic installation but exclude additional wiring or socket extension installation as well as any other 3rd party service charges which are applied separately.
Upon completion of delivery, you are required to sign a proof of delivery document.
If you require the Goods that you have ordered to be re-directed to an address which is not the original Order address, ONEPLUSONE may charge you a reasonable fee for doing this.
For all products other than consumer electronics products, stock labelled with banner ribbon “Preorder” on the Website implies stock count may be low or currently unavailable. The
Goods will be ordered from the respective suppliers. Once there are stocks available, ONEPLUSONE will inform you and make arrangement for delivery or self-collection. On the other
hand, stocks with no banner ribbon indication imply stocks are available and ONEPLUSONE aims to have the Goods self-collected or delivered to you within 5 business days (some goods
might be self-collected or delivered signicantly quicker than that).
Washer, Dishwasher & Dryer: Free Basic Installation that includes connecting the provided water inlet hose to existing water tap only for washer and dishwasher. It excludes
installation of water tap, power point and wall mounting. Additional charges apply if provided water inlet hose is not compatible with the existing water tap. Water inlet host and parts
are sold separately.
All Aircon List Prices including Installation charges apply to standard basic installation with standard piping length provided for HDB at only. Additional charges may apply for HDB
Jumbo Flat and Maisonette, HUDC Flat, Executive Condominium, Private Condominium, Landed Property and Commercial Shop House depending on the size of the house/building and
complexity of piping run are subject to site survey in order to ascertain these factors. Aircon stocks availability is not guaranteed at the time of purchase. In the event if your order has
been processed and the item is unavailable, we will offer an alternative or provide a refund. No refund is allowed after installation.
HiFi products prices include only basic installation, and exclude the running of cables and hanging or mounting of speakers.

IN-STORE PICK UP OF GOODS

Many Goods can be picked up from ONEPLUSONE showroom rather than being delivered to you. If you wish to do this, you will need to choose this option when placing your
Order. Please note that some Goods are not available for pick up from the showroom.
Only the authorized ONEPLUSONE Membership Account holder who ordered the Goods may pick up the Goods at our showroom.
If you choose to pick up your Order at our showroom, you can do so after 3 working days from the date of placing the order. As Goods are subject to stock availability, please
WhatsApp message us or call us to check on stock availability before making a trip to our showroom.
When picking up the Goods at our showroom: (a) you must provide photo identification of yourself (current driver license or passport) to the showroom staff for verification. If
requested, you must allow ONEPLUSONE to take a copy of the identification for fraud prevention purposes. The copy will not be used by OPO for any other purpose or disclosed to any person outside of ONEPLUSONE,(b) showroom staff will also verify the credit/debit/payment card used to purchase the Goods. You must therefore ensure that you bring along the credit/debit/payment card used for the purchase when picking up the Goods; (c) showroom staff reserve the right to refuse collection of Goods if you cannot or will not satisfy the
requirements set out above. If this happens, ONEPLUSONE will contact the person who placed the Order using the contact details provided for verification.
In respect of the estimated time for collection, references to “same day” or “next day” on the Website refer to weekdays and exclude weekends and public holidays.

DELAY IN AVAILABILITY OR DELIVERY OF GOODS

You agreed and acknowledged that: (a) ONEPLUSONE does not guarantee the delivery or stock availability of Goods; (b) events outside of ONEPLUSONE control may cause delays; other force majeure causes of delay or in some circumstances, prevent your Goods from being delivered or available for pick-up at our showroom; (c) delays are particularly likely to occur around Christmas, New Year, Chinese New Year and public holidays; and (d) except to the extent expressly set out in these Terms and Conditions or otherwise required by law, neither ONEPLUSONE nor any of its agents will be liable to you, or any other person, for any losses, damage, incurred cost or expense suffered as a direct or indirect result of any delay in delivery of the Goods to you or delay in the availability of Goods for picking up at our showroom, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute
or in any respects otherwise.

RETURNS OF FAULTY OR DAMAGED GOODS

You should check your Goods as soon as they are delivered to you in order to ensure that: (a) they are what you ordered; and (b) they are not damaged or faulty. If this is not the case
you should contact ONEPLUSONE as soon as possible.
If you have a problem with any Goods or otherwise wish to return them please refer to ONEPLUSONE Returns Policy which forms part of these Terms and Conditions. Please note
that, in addition to contacting the manufacturer or any ONEPLUSONE store, you can also contact us.
When returning Goods: (a) please provide ONEPLUSONE with your proof of purchase; (b) it is a requirement for the fulfillment of refunds, exchanges and warranties that Customers
use their best endeavors to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase. Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit. Goods refund must be in RESALEABLE condition & packaging.
You are not entitled to any refund or exchange if is just the packaging that is damaged in transit. The packaging exists for the purpose of protecting the product so that it may safely
reach the customer without losing its utility.
Display sets are sold as seen and verified as in working conditions in the showroom. Once sold and delivered or collected, display sets are not entitled to refund. IT, camera, hygiene
and perishable items are not entitled to refund or exchange once the packaging is opened.
No refund is allowed for installed Aircon units.

RETURN POLICY

OPO offers a 7-day Return Policy in accordance with request made within 7 days from the date of delivery or self-collection. The 7-day Refund Policy applies to goods that
are in its original condition and the packaging remains in a good as new state and you will be responsible for the cost of bringing the goods to us.
Refund for the value of the goods (excludes Delivery, Installation and Service Charges) will be made upon our receipt of the returned goods. For opened products, only 70% of the
purchased item price (excludes Delivery, Installation and Service Charges) will be refunded. Refund will be issued via the credit card or original mode of payment used for the purchase.
For credit card refund, the amount will be credited back to the card account within around 1 month. The additional time that it takes for you to actually receive your refund will depend upon how quickly the banking financial institution that issued your credit card processes the refund.
Payment by Cash/NETS will be refunded by cheque within approximately 1 month.
ONEPLUSONE reserves the right to reject any refund deemed unt or unreasonable. All display sets are not refundable or exchangeable

PRICE MATCH POLICY

If you have purchased an item at ONEPLUSONE and found the exact same brand, model and color of the item retailing for a lower price at another authorized dealer in Singapore
within 7 days from the date of delivery or self-collection of the item. ONEPLUSONE will match the lower price listed for the same product (same model, brand, and color) by any authorized
dealer in Singapore.
Price Match is subject to proof of the price difference. The following information are required to expedite the price match verification. (a) The most recent photo of the authorized
dealer’s price tag with the lower price; (b) A screenshot and the website link to the product listing by the authorized dealer.
ONEPLUSONE will not price match Discount codes, Vouchers, Delivery charges, Installation charges, Disposal charges, Prices for products on Time Sale / limited sets promotion. (e.g.
Buy a LG 55” TV at $799! Only 10 units available.)
ONEPLUSONE Members can only purchase 1 unit of each price-matched item.
Price Match is not applicable for products under Food & Beverages and Home Living categories.
ONEPLUSONE discounts and promotions do not apply to Price Match items.
If the Price Match request is made before purchase, members can buy the item at the lower price from our showroom. The request must be made in person at our showroom
together with the required proof of the price difference.
If the Price Match request is made after purchase: The Price Match difference will be refunded as Credit to the ONEPLUSONE member’s account within 3 working days. Credit has no
expiry date and is considered cash equivalents with no minimum spend required for usage. The request must be made within 7 days from the date of delivery or self-collection of the
item. Requests will not be accepted from the 8th day onwards

PRIVACY

ONEPLUSONE policy on the collection, use and disclosure of customers’ personal information is set out in its Privacy Policy which forms part of these Terms and Conditions

GENERAL

ONEPLUSONE reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions which will apply to your Order.
Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise shall be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity or
enforceability of that provision in any other jurisdiction.
The guidelines, validity, interpretation, consideration, party obligation, mode of performance, and the discharge of the obligation that are spelt out in this Terms & Conditions shall be governed by the laws of Singapore.